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Back to job listing Help Desk Internship
Location: Milano, Italy
Type: Full Time
Min. Experience: Entry Level

Job description

We are looking for a smart tech-lover, interested in an internship within our IT department. Under the supervision of the Chief Technical Officer, the Help Desk intern will act as first point of contact in our Milan offices for enquiries/issues related to company IT systems and applications. 

You will combine technical knowledge and interpersonal skills to ensure high-quality support to colleagues and H-ART/AKQA guests. You have a positive and customer-oriented approach, always seeking ideas to improve the quality of H-ART/AKQA tools and systems.



  • Set up and support colleagues and guests on accounts, devices and network.
  • Manage H-ART/AKQA individual/shared assets: inventory, tracking, device condition and life cycle, troubleshooting and basic maintenance. 
  • Support IT activities: migrations to new systems, setting up meeting rooms to specific technical requests etc.


Requirements and skills

  • Educational background in Computer Science.
  • Knowledge of productivity software: Apple iWork and Microsoft Office.
  • Knowledge of key networking concepts: DHCP, DNS, Firewall and VPN.
  • Manage and maintain Apple hardware and software.
  • Good organisational skills: able to manage different requests at same time while still ensuring highest quality.
  • Able to handle requests with a positive and solution-oriented approach.
  • Good level of Italian and English (both spoken and written).


If you think you have the skills and drive we’re looking for, please send us your CV and cover letter.



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